Accessing Health and Healthcare
CONNECT IN CARE PROJECTS
Developing resources to support practitioners to use Talking Points with older people with communication difficulties
Accessing Health and Healthcare - Projects
Lanarkshire pilot sites Y2 Project
Talking Points:
Talking Points (formerly UDSET) has been developed by the Joint Improvement Team to support a focus on the outcomes important to users of community care services in Scotland, with a related version (CDSET) for unpaid carers. Outcomes in this context are understood both as the goals that users and carers want to achieve in partnership with services, and as the impact of services on individual lives.
NHS 24 and Care Homes
Accessing Health and Healthcare - Projects
Lanarkshire Y2 Project
NHS 24, Care Commission, Scottish Care, Connect in Care
Pilot Project Plan Outline
Objectives:
The overall objective of this pilot is to find out whether the use by Care Home staff of a Communication Form will improve the quality of calls to NHS 24. Will it:
- improve communication between care home staff and NHS 24?
- allow a more informed initial assessment of the resident in the care home?
- maximise the opportunity for a resident to receive healthcare advice and treatment within the care home setting?
- improve access to the appropriate unscheduled care services?
- improve partnership working between care homes and NHS 24?
